Frequently Asked Questions

Get answers to common questions about Happy Lashes Classic Lash Premier Membership.

Sign up online or in-salon. Your monthly plan includes scheduled classic lash refills, priority booking, member discounts, and complimentary minor touch-ups. Plans auto-renew and billing is monthly. You can upgrade, pause, or cancel according to membership terms and salon policy.

Members receive a set number of classic lash refills per month, priority appointment windows, discounted upgrades and retail, complimentary minor touch-ups, and access to exclusive promotions. Exact benefits vary by tier — see plan details for specifics and eligibility.

Yes — you may switch plans or cancel, typically with a notice period. Upgrades take effect immediately; cancellations may apply at the end of the billing cycle. Check membership terms for timing, refund eligibility, and any minimum commitment requirements before changing.

Touch-ups and refills are included according to your membership tier. Minor corrective touch-ups between scheduled refills are complimentary; full refills follow the plan’s frequency. Additional services or heavy repairs may incur extra charges, which will be disclosed beforehand.

Yes. Members get discounted pricing on retail products and select services. Discounts apply immediately at checkout for eligible items and can significantly reduce long-term maintenance costs. Some premium products or promotional items may be excluded — see membership terms for full discount details.

If you miss a scheduled refill, contact us promptly to reschedule within your membership window. Many plans allow a grace period; repeated no-shows may forfeit a refill or incur fees. Always refer to your membership agreement for rescheduling rules and late policies.